SHIPPING POLICIES / SHIPMENT POINTS OF ORIGINATION -- (General) : Unless we receive
alternative instructions from you, we ship orders to our
sales sites via one of two broad
SHIPPING METHODS :
- Certified Mail -- Delivery through international postal system. Signature required.
- Express Delivery -- Delivery through DHL, UPS, USPS, or other transport company with
express delivery services. Signature also required unless previous arrangement is made
with the shipper.
Depending on the point of original of the products
ordered, the Express Transport vendor is usually DHL, UPS, or USPS. The customer
makes the decision as to which
method is used at the time the order is placed.
On small packages, it is much cheaper to choose Certified Mail; however, rules can vary. For example,
on packages shipping from Ecuador that are over 100 grams in
weight, the costs may be quite close, and in some instance,
it is cheaper to Express the package!
If you are ordering products that will be ship from
within your own country, there is usually little reason to pay extra for
Express shipping --- if there is much of a cost differential at all.
Always remember that you can use
either of our stores
to get a shipping "quote," without having to commit to an order.
Below is a broad list of our current products
and the country from which they ship, organized by
CATEGORY. In the right
column of this page, you will find the different icons for these categories that
we use on our stores to help remind you as to the products they contain:
- Salves, Cremes & Tonics ---
All products in this category ship from Ecuador -- with the exception of
the Maria Treben
line of creams, which ship from the United States.
- Native Medicinals ---
All products in this category ship from Ecuador.
- Immune Support ---
These products ship from Ecuador, with the exception of
H3O and HRx,
which now ship from the U.S..
- Dental Care ---
These products ship from Ecuador.
- Herbal Tinctures ---
These products ship from the U.S.
- Supplemental Aids ---
All of these products ship from Ecuador, with the exception of HRx.
- Pain Relief ---
These products ship from Ecuador.
- Essential Oils ---
These products ship from the U.S.
- Water Crystallization ---
These products ship from the U.S.
- Male Enhancemenet ---
These products ship from either Australia or New Zealand.
- Experimental
Bioelectronics -- Depending on the item ordered, these products ship from either
Uruguay, Paraguay, Slovenia, or the U.S.
Labelling Variances: Because we ship
our products internationally, we have a broad range of regulations to take into
account. You MAY receive a product that has a label that is not identical to
one shown on the product page from which you purchased. For example,
Cansema is our U.S. registered
trademark for our topical escharotic preparations. It has been widely used
illegally by counterfeiters, as we have, from
time to time, alerted the public,
causing us to generate an "
authentication page."
Because so much of this product is
adulterated and mislabelled,
often with the ASSISTANCE of the FDA, we went ahead and decided to use alternate labelling
for our Cansema products.
Normally, we email a notice to each customer where
a "label variance" has been employed. Nonetheless, if you receive a product about you have questions,
relative to your actual order, we ask that you write to us at
support@herbhealers.com.
No shipping to certain countries:
Excluded countries fall into two categories:
- Countries to which we will not ship to under any circumstance include the following,
with the reason given parenthetically :
Nigeria (package confiscation and fraud),
Panama (package confiscation and fraud),
and Brazil (package confiscation).
- Countries to which we will ship to, but ONLY via Certified Mail -- not Express:
. . . Canada, Russia, and Israel.
Shipping Quotes: For retail orders, use
our sales sites to get your shipping quote.
You do NOT have to enter your personal or payment information in order to get a
postal (shipping) quote. You only have to select the country, city, and zip
(where applicable) to which the shipment
is going and the complete charge -- product and shipping, listed separately --
will appear either in the right-hand column or in a separate box.
Wholesale / Private Label Orders (which carry a $200 minimum)
must be calculated manually, so write to us at
support@herbhealers.com for an
exact shipping quote.
C.O.D. (Collect on Delivery) Orders:
We currently offer no COD service.
Returns: We verify all names and ship to
addresses when orders are placed via phone so that there are no mistakes.
Please check your addresses and
spelling to make sure your order arrives to the intended receiver.
If you want a refund on a given purchase, please see our
Refund & Exchange Request Form.
Pre-paid Shipments: We accept Visa,
Mastercard, American Express, and Discover, and
Paypal via email.
We do not currently accept
mail-in pre-payments. Additionally we accept
Western Union transmittals..
Thank you! The Alpha Omega Order Department